Refund & Cancellation Policy

Introduction

At Haitham Ibrahim’s website, we are committed to providing practical training courses and consulting services that deliver real value to engineers and companies.

This policy explains the circumstances under which a service may be cancelled or a refund may be requested.

Training Courses

Since training courses may include digital content that becomes available to the user after payment is completed, refund eligibility depends on whether access to the course content has started.

Before Accessing Course Content

The customer may request cancellation of the purchase and a refund before access to the course content begins, provided that the request is submitted within 24 hours from the payment date.

After Accessing Course Content

Once access to the training content has started or course materials have been viewed, the amount may not be refundable, due to the nature of digital products and services.

In Case of a Technical Issue

If the customer experiences a technical issue that prevents access to the course after completing the payment, they should contact us through the available support channels.

We will work to resolve the issue and provide access to the content. If the issue cannot be resolved from our side, the refund request will be reviewed on a case-by-case basis.

Consulting Services

For individual and corporate consulting services, the customer may request cancellation or rescheduling of the consultation at least 24 hours before the scheduled consultation time.

Cancellation & Rescheduling

The customer may request cancellation or rescheduling of a consultation before the scheduled appointment, provided that the request is submitted at least 24 hours before the consultation time.

No-Show

If the customer does not attend the agreed appointment without prior notice, the amount may not be refundable.

Cancellation by Us

If we need to cancel the consultation and rescheduling is not possible, the customer may request a refund of the amount paid for the consultation that was not provided.

How to Request a Refund

To request a cancellation or refund, please contact us by email at info@haithamibrahim.com or via WhatsApp at 01031956034.

The refund request should include:

• Name.
• Email address used for the purchase.
• Name of the course or service.
• Payment date.
• Payment transaction number or reference, if available.
• Reason for the refund request.

Refund Request Review

Refund requests will be reviewed and the customer will receive a response within 48 business hours.

Refund Method

If the refund request is approved, the amount will be returned through the payment method used for the original purchase.

The refunded amount may take additional time to appear in the customer’s account, depending on the processing procedures of the bank or payment service provider.

Non-Refundable Cases

A refund request may not be accepted in the following cases:

• Use of or access to any part of the digital content, according to the terms of the product.
• The specified refund request period has expired.
• Failure to attend a consulting session without following the applicable cancellation policy.
• Providing incorrect information or using the service in a manner that violates its applicable terms.